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Service Level Manager – M2M Smart Metering

An exciting role encompassing new service development with Arqiva, global leader in communications infrastructure.

Full time
Winchester, Hampshire, with UK travel
To £55,000 + 10% bonus & comprehensive benefits

Smart M2M forms part of the Telecoms business unit, and supports new and existing Arqiva customers. As Service Level Manager, your primary responsibility will be to maintain the operational relationship with key clients and suppliers and to ensure that the services are delivered to meet or exceed contractual levels defined. It’s an excellent opportunity to become involved in the design, implementation and operation of new services and business opportunities in smart and M2M connectivity markets.

Managing stakeholders’ requirements and ensuring we provide the best possible solutions, you’ll also:

develop the SM service management strategy and roadmap
ensure existing Arqiva ITIL processes are integrated and delivered to meet M2M needs
be viewed as a subject matter expert and trusted advisor for M2M and/or new third parties.

With a proven track record in service management and service operation, ideally within a technical environment encompassing service acceptance, you have first-class, customer-facing service level performance experience, underpinned by a working knowledge of the entire ITIL lifecycle. Experienced in managing teams and/or external suppliers, you also have strong internal and external stakeholder management skills. Your other attributes include:

robust organisational and prioritising capabilities
excellent all-round communication and interpersonal skills
literacy on MS Office applications, especially Excel and Word.

At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information. Always. At the forefront of communications infrastructure and media services, we’re the people who make connections happen in the digital world. Our values are about being ingenious, straightforward and collaborative, clearly and simply, to enable us to go that extra mile for our customers.

If this describes you and your career aspirations, to APPLY for this Service Level Manager role, please click on the button below.

Your application will be treated with absolute confidentiality.
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