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Service Desk Analyst - Smart M2M

Bring your technical expertise, problem-solving skills and real customer focus to this exciting role with Arqiva, global leader in Communications Infrastructure.

Full time
Emley Moor
Competitive, bonus and comprehensive benefits

Here’s a superb opportunity to be a key player in the development of a new Smart M2M service desk. As Service Desk Analyst reporting to our Supervisor, you’ll provide first-line support for incident management, request fulfilment and access management, to maintain operational service.

Managing all incidents and requests from identification/registration through to closure, in line with SLAs and KPIs, you’ll log all contact through the service management tool, in addition to:
• providing an agreed level of resolution, meeting and, wherever possible, exceeding SLAs
• collaborating closely with internal and external resolver groups to aid resolution
• delivering excellent customer service.

With proven customer facing and/or service desk experience, underpinned by a sound grasp of ITIL best practice, you’re a strong all-round communicator with both customers and colleagues and highly proficient in MS Office. A sound team player who works well under pressure, you have that essential ability to adapt rapidly to change during the early life of a service operation, where your well-developed problem-solving skills are enhanced by your skills in handling complex relationships with both internal and external stakeholders.

You can also bring:
• the ability to interpret technical information and re-apply it via a customer-friendly medium
• experience of producing work instructions
• good prioritising skills.
You must either hold or be able to pass Security Clearance vetting and have a valid UK driving licence

At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information. Always at the forefront of communications infrastructure and media services, we make connections happen in the digital world. We’re the power that makes your TV, radio, mobile and other devices receive and transmit data. Our values are about being ingenious, straightforward and collaborative in a clear and simple way.

If this describes you and your career aspirations, then please click on the APPLY button below.

Your application will be treated with absolute confidentiality.
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