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Senior Business Analyst

Bring your extensive service management track record to Arqiva, global Leader in Communications Infrastructure.

Full time
Permanent
Emley Moor, Huddersfield, United Kingdom
Up to 52k + Bonus + Comprehensive Benefits Package

As Senior Business Analyst reporting to our Service Design Lead, you’ll be responsible for designing service management services to support new business development opportunities, involving a pipeline of approximately £100m. Providing strategic advice and innovative designs to enable these to be implemented cost-effectively, you’ll be our subject matter expert on telecoms and M2M service management solutions. That’ll entail understanding the impact of changes on relevant aspects of the contract and making recommendations to protect Arqiva’s commercial position. Other key accountabilities include:

•designing and documenting processes and operational procedures to support new/updated
services
•assessing the impact of future contractual changes and releases on the service management
solution, providing high level designs to meet the changes
•identifying service design issues, then providing the best solution.

With an extensive track record in service management, service operation and acceptance in a similar environment, you must have experience of designing large and complex services. Together with good working knowledge of the entire ITIL v3 lifecycle, project management principles and the contractual change management process, you’re strong on customer and supplier negotiation and
relationship management. Your exceptional analytical skills and attention to detail complement highly effective internal and external stakeholder management skills. A first-class presenter and problem-solver, you can also offer:

•experience of complex process development in MS Visio
•first-class organisational and interpersonal skills
•excellent all-round communication skills.

At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information. At the forefront of communications infrastructure and media services, we’re the people behind the scenes who make connections happen in the digital world. Our values are about being ingenious, straightforward and collaborative in a clear and simple way to enable us to go that extra mile for our customers.

If this describes you and your career aspirations, to apply for this role, please click on the APPLY button below.

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Your application will be treated with absolute confidentiality.
 
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