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Customer Service Advisor

Arco are looking for a customer service advisor to join the team in Trafford Park.

Full time
Trafford Park, Manchester
Competitive salary

We want our customers to have an easy and effortless experience! Your key role as Customer Service Advisor is to deliver outstanding customer service by taking ownership and effectively managing our customer requests and queries to completion. You will be responsible for handing calls and managing other customer interactions. Your calls involve processing inbound sales enquiries, orders and credit notes promptly and accurately, as well as proactively managing outbound calls as required. A proven track record of outstanding customer service combined with commercial awareness will make you our type of person! You will be able to demonstrate IT proficiency to utilise our internal Customer Relationship Manager and SAP systems.

More specifically, the Customer Service Advisor role also involves:
• maximising all customer sales opportunities, either cross-selling or up-selling
• accurately inputting and closing orders at every opportunity
• helping customers resolve any invoice issues providing prompt payment solutions
• negotiating prices for our customers
• supporting sales promotions
• complaint handling with a desire to get to the root cause.

Our comprehensive benefits package includes:
• a bike scheme, through our network of dealers
• a computer scheme with great offers including Apple Macbook Pro, iMac and printers
• child-care vouchers
• continuous professional learning and development
• holiday purchase scheme.

Arco is the UK’s leading safety company, with a core purpose to keep people safe at work. We distribute over 170,000 world-class quality assured products and training providing expert advice, helping to shape the safety world and make work a safer place. With a heritage spanning four generations, family values are important to us. We been awarded the title of ‘Superbrand’ by the annual initiative to identify and celebrate the UK’s strongest consumer and business to business brands in Britain.

This is a full-time position, and will cover 37.5 hours per week over Monday to Friday between the hours of 8.00am to 5.30pm.

Customer Service Advisor Job Reference OLR13345

To apply for the role of Customer Service Advisor, please forward a full CV and covering letter by clicking the confidential APPLY button below.

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