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Front of House Representative - Hull - 13.5 Hours per Week

Our Front of House Representative will be responsible for providing a ‘world-class’ front of house welcoming environment to all visitors and public entering our public facility, including delivering a professional, helpful, caring and informative service to all visitors. The successful person will also be responsible for the coordination of meeting room bookings, hospitality requests and providing an overall support service to the site on behalf of Sewell Facilities.

Permanent
Part time
Hull City Centre, East Yorkshire
£8.75 per hour, plus auto enrolment pension

Role: Front of House Representative, Wilberforce Health Centre
Hours: 13.5 Hours per Week - Monday, Tuesday, and Wednesday 12.30pm-5.00pm
Salary: £8.75 per hour

About our company;
Sewell Group has a long and illustrious history dating back to 1876, leading the way in core business areas; Investments, Projects, Construction, Safety, Health & Environment, Facilities and Fuel & Convenience Retailing.
Sewell is recognised as a ‘Sunday Times 100 Best Companies to Work For’, living the core philosophy of ‘a great place to work and a great company to deal with’, with customers and communities at its heart.
Sewell Facilities provide a full range of tailored, cost effective packages, for all purposes across a variety of industry sectors. This includes planned and reactive buildings maintenance services and life cycle planning, together with the provision of soft services such as front of house, catering, cleaning, grounds maintenance and site supervision.
The multi-disciplined, multi-skilled Facilities team is supported by a strong supply chain and specialist service partners. Sewell Facilities are available 24 hours a day, 7 days a week, 365 days a year via a Helpdesk which is part of our Computer Aided Facilities Management (CAFM) system.

Role Overview
Reporting to the Office Manager, the Front of House Representative will be responsible for providing a ‘world-class’ front of house welcoming environment to all visitors and public entering our public facility, including delivering a professional, helpful, caring and informative service to all visitors. The successful person will also be responsible for the coordination of meeting room bookings, hospitality requests and providing an overall support service to the site on behalf of Sewell Facilities.

Key Responsibilities
• Provide world class front of house customer service
• Be the brand of Wilberforce Health Centre, staying confidential, empathetic, and respectful to all patients and visitors to the centre
• Welcome and provide a signposting service to patients and visitors, acting as a central point of contact for the site
• Engage with patients to actively contribute to the promotion of good health (training provided)
• Liaise with tenants, contractors, and landlord of the site to ensure that the building maintains the high standards expected
• Booking coordination for shared meeting rooms on site, including catering and hospitality orders and coordination of relevant presentation equipment as needed
• Receiving deliveries & incoming/outgoing mail, along with distributing it to various tenants
• Answering telephone calls and taking messages for tenants
• Maintenance of on-site record keeping such as Fire Safety and Infection Control

Skills & Attributes
As well as exhibiting the Sewell Behaviours, the successful person will have the following:
Essential:
• A strong belief in delivering great customer service
• A passion for working with people
• Previous experience working in a customer service orientated environment
• A positive, approachable and professional attitude and demeanour
• Excellent organisational and communication skills with the ability to prioritise a variety of tasks
• Be computer literate (Microsoft Office)
• Have the ability to work both as a team member, and on alone in a busy working environment
• Possess a positive approach to learning, development and progression
• Have a flexible attitude towards hours worked and the interest in supporting the wider team during holiday and sickness periods

Sewell is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services. As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.

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