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Group Receptionist & Hospitality Champion

Based on the front desk of our Sewell Head Office, you will be the first point of contact, by phone and in person, for all of our staff, customers and visitors. You will form part of our Group Administration Team and, along with being our first point of contact, will also provide general administration support to the wider team and Group of businesses. You will also be responsible for providing hospitality and a meet/greet service for meetings with both internal and external attendees.

Permanent
Full time
Geneva Way, Leads Road, Hull, HU7 0DG
£16,500 per annum, plus bonus opportunity of up to 20% of annual salary based on performance

Location: Sewell HQ, Geneva Court, Geneva Way, Leads Road, Hull, HU7 0DG
Hours: Full-time, 37.5 hours per week, 8.30am – 5.00pm, with 1 hour for lunch

About our company;
Sewell Group has a long and illustrious history dating back to 1876, leading the way in core business areas; Investments, Projects, Construction, Safety, Health & Environment, Facilities and Fuel & Convenience Retailing.
Sewell is recognised as a ‘Sunday Times 100 Best Companies to Work For’, living the core philosophy of ‘a great place to work and a great company to deal with’, with customers and communities at its heart.
Sewell Facilities provide a full range of tailored, cost effective packages, for all purposes across a variety of industry sectors. This includes planned and reactive buildings maintenance services and life cycle planning, together with the provision of soft services such as front of house, catering, cleaning, grounds maintenance and site supervision.
The multi-disciplined, multi-skilled Facilities team is supported by a strong supply chain and specialist service partners. Sewell Facilities are available 24 hours a day, 7 days a week, 365 days a year via a Helpdesk which is part of our Computer Aided Facilities Management (CAFM) system.

Role Overview
Based on the front desk of our Sewell Head Office, you will be the first point of contact, by phone and in person, for all of our staff, customers and visitors. You will form part of our Group Administration Team and, along with being our first point of contact, will also provide general administration support to the wider team and Group of businesses.
You will also be responsible for providing hospitality and a meet/greet service for meetings with both internal and external attendees.

Key Responsibilities
• Being the first point of contact for all Sewell staff, visitors and customers and working as part of a team to coordinate the front of house reception.
• To ensure that all business needs are met and that the company’s reputation is enhanced through the provision of exemplary reception, bookings and concierge services.
• To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is provided at all times – personally taking responsibility for their requests to ensure that they are completed and expectations are exceeded.
• Actively welcome, announce and escort visitors through the building, offering refreshments and informing of building facilities. Make every guest/visitor feel special.
• Answering all incoming phone calls, taking and distributing messages as required in a timely manner.
• Managing and booking all travel and accommodation requirements for staff.
• Ordering catering, hospitality and corporate gifts as required.
• Providing general administrative support to the wider team and business.
• Dealing with incoming email requests and meeting room requests ensuring these are checked and processed throughout the day on a regular basis and in a timely manner.
• Managing and co-ordinating the online meeting room booking system.
• Co-ordinate client hospitality and catering for all types of events which can include early morning breakfast seminars, client and staff lunches and occasional evening seminars.
• Setting up and preparing the meeting rooms, board rooms and seminar suite in advance of any meetings or events taking place to ensure all visual equipment, furniture requirements and catering is in place and refreshed as required by the meeting/event host.
• Conduct daily monitoring checks of the meeting rooms and communal spaces to ensure all areas are ready for use at any time and dealing with, or reporting issues, to the Office Manager.
• Checking stocks of stationery and catering supplies and re-ordering/replenishing as necessary.
• Opening all incoming mail and distributing around the business.
• Collecting and distributing post and preparing post for collection eg franking mail, special deliveries and logging with Royal Mail via their online portal.
• Providing holiday and sickness cover for the wider team.

Skills and Attributes
• Previous experience of working in a Reception/administration role.
• A strong belief in delivering great customer service.
• An excellent telephone manner.
• A friendly and welcoming approach with a positive and professional attitude.
• Be computer literate (Microsoft Office).
• Ability to support and encourage colleagues particularly when they are under pressure.
• Good organisational skills to ensure that the tasks are effectively scheduled within working time available and that urgent work is completed within specified timescales.
• Have the ability to work both as a team member and alone in a busy working environment.
• Possess a positive approach to learning, development and progression.
• Have a flexible attitude towards hours worked and interest in supporting the wider team during holiday and sickness periods.

Sewell is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.

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