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Insights & Innovations Analyst

Fixed term
Full time
Birmingham (Head Office)
£30,000

The Customer Resolutions Centre has an exciting opportunity available for the right person to join our team as an Insights & Innovations Analyst - a key player in our operation.

We believe that the best way to create amazing is by joining up with other colleagues across our business, grasping any opportunity to solve problems at that crucial first point of contact for our customers. The right person will have the ability to make sense of where we need to focus our efforts in line with continued improvement principles - all for the benefit of our customers, colleagues and company - making lives easier where-ever we can. Supporting and encouraging innovation and having a passion for data analysis is what this role is all about. Insight and intuition, coupled with the ability to forward-think will be an essential mix of skills for the successful candidate.

The CRC are such an important part of our wider business. Whether that is by providing lots of timely and meaningful data/facts about what our customers say - or by engaging with colleagues directly and making their lives easier. We are a multi-channel operation and constantly challenge ourselves to be the best that we can possibly be. Efficiency and quality are what makes us stand out from the crowd.

If you can walk the fine line between a techie perspective and a customer focussed approach, this Insights & Innovations Analyst may be the role for you. Reporting into the Insights and Innovations manager you will be their right hand person - acting as a sounding board, building relationships with key stakeholders, an info gatherer and all of that done with insatiable curiosity and a can-do attitude.

Whilst juggling many projects simultaneously, you will be responsible for taking complex information and explaining it in a way that simplifies the key messages. Excellent communications skills are required along with a desire to succeed. This is a great opportunity to shape the smart technology of tomorrow to help the customer today.

If this sounds like you then we would love to hear from you.

If the Insights & Innovations Analyst role appeals to you then please press the APPLY button below.

Insights & Innovations Analyst job reference: OLR12873

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