Online Fraud Manager - IPF Digital Poland

Full time
Warsaw, Poland
£ Competitive + benefits

The purpose (in a nutshell) of the Online Fraud Manager role is…
This amazing opportunity offers a once in a lifetime chance to be part of the on the ground team responsible for rapidly launching and growing the IPF Digital business within Poland. You will have to think with breadth, in a flexible and agile way as your role will develop with the business. This business will be market leading, ambitious and hungry for innovation.

Your primary area of focus is to act as an online and offline fraud expert. You will be focused on developing appropriate fraud solutions, processes and policies for Poland. You will also be responsible for the creation and the running of the on-going fraud operational activity across Poland as required, working shoulder to shoulder with the Country Manager and Customer Care Manager in market.

Key role responsibilities of the Online Fraud Manager role are to…
• Design processes, policies and procedures to ensure that the organization is protected from the threat of fraud, terrorist financing and money laundering
• Recruit, manage and develop a team of fraud investigators and analysts to support the requirements of the business, focusing on balancing appropriate resource and cost with managing the risk
• Investigate fraud/suspicious transactions and potentially fraudulent transactions by customers online and offline and take appropriate actions based on procedures, processes, tools and high-judgment decisions
• Provide leadership and support to the operational team, including fraud investigations and manage them to achieve and constantly improve service levels based on forecast and capacity
• Work as part of and lead the team to achieve targets, improve efficiency of processes, minimise the impact of losses, bad debt
• Identify trends in team performance and recommend, implement relevant changes to constantly raise the Performance levels in the team
• Share ideas with the operational Management team that positively influences the vision for the Fraud Risk, Financial Risk Management group from internal, retail industry, fraud, transaction trends
• Participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
• Ensure that fraud investigation and analysis can be covered 24/7 in the most pragmatic and effective method
• Act as lead Investigator when required
• On-going monitoring, review and analysis of effectiveness of fraud detection systems and approaches in place and act flexibly to adapt and change as required

To apply for the Online Fraud Manager role, you will have…

Educated to Bachelors degree level is highly desirable.

Fluent in verbal and written business English.
Implementation and operation of fraud, AML & CTF systems and software relevant to an online credit business.
Track record of implementing, clear and defined performance targets, KPIs and SLAs.
Business operational, analytical skills, experience, ideally in an online retail, payments, online transactional service industry.
Flexible – happy to roll your sleeves up when needed.

A deep understanding of the online and offline market place, online transactions and ecommerce and the fraud processes, procedures, strategies and systems required within such an environment.
Detailed knowledge and experience of the fraud, AML & CTF systems and software relevant to an online credit business.
Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills would be highly desirable.

Deep Experience as a Fraud Investigator, Transactional Risk Manager in an e-Commerce environment.
Team management, leadership experience, including mentoring, coaching of investigators.
A successful track record of managing teams to meet and succeed targets in Fraud identification, Fraud Investigation and a reduction in losses from Fraud.
Experience, knowledge in Fraud Risk Management, Financial Risk Management, Counter Fraud, Anti-Fraud online procedures, Fraud Investigation, Claims Investigations, Claim processes, Risk management, Transaction Risk, AML and CTF.
Operational, project management experience.
Experience gained within a digital financial services environment (desirable).

Fluent in verbal and written business English (essential)
Fluent in verbal and written Polish (essential)
Able to travel internationally for business meetings (essential)

What are the key role dimensions?
Reporting to: Senior Fraud Manager – Digital Group
Your job level: Manager
Based In: Warsaw, Poland

Your application will be treated with absolute confidentiality.