IT Support Senior Specialist

Bring your proven analytical, problem-solving and diagnostic skills to IPF, the leading international provider of Home Credit.

Full time
Permanent
Leeds, West Yorkshire
Competitive Salary plus comprehensive benefits

As an IT Support Senior Specialist reporting to our IT Service Manager, you’ll be responsible for supporting users within the scope of proper usage of workstations, mobile devices and installed applications, in accordance with the rules outlined in our information security policy. Liaising with
external service providers to provide fixes, you’ll also ensure the appropriate level of antivirus protection and safety improvements at workstations. In addition to delivering planned development projects, you’ll manage the fleet of network and local printers and mobile devices. Other key accountabilities include:
• updating our IT equipment database
• incident management
• diagnosing and resolving issues revealed through user reports
• creating and updating technical documentation
• updating the IT database and licenses for installed applications.

Educated to degree level, ideally in computer science, and preferably with certification in Microsoft Specialist in Windows system, you have a proven track record in technical IT support, together with strong analytical, problem-solving and diagnostic skills. A first-class, all-round communicator with strengths in time management, accuracy and reliability, you’re a sound decision-maker, strong on team-work, who has good knowledge of Windows, MS Office, Windows Server, Exchange Server and AD field. Your good English language skills and readiness to travel nationwide complement the following further technical knowledge:
• computer network TCP/IP and devices
• PC management tools
• Provident-specific applications in client installation and configuration
• ITSM tools
• ITIL requirements, ideally with certification to Foundation level.

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