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IT Service Desk Technician

We are looking for somebody who can provide 1st line support to AHR staff in the UK and Europe and aim to achieve a high first-time fix rate

Permanent
Full time
Huddersfield; occasionally required to visit other sites
Salary £18-£22k dependent upon experience

AHR is a multi-award winning architecture and building consultancy practice, with a legacy dating back to 1835, operating in the UK and internationally. Based on our strong heritage and breadth of services, we provide imaginative solutions to make a positive contribution for our clients, society and the built environment.

We are looking for somebody who has a strong ability to build and maintain excellent working relationships with all levels of staff.

Key responsibilities for this IT Service desk Technician role

• Take telephone, direct and email queries relating to the IT systems.
• Create and issue work order reference numbers via our work tracking system, immediately as queries are raised.
• Perform first line support and then escalate work orders to senior technical staff as required.
• Monitor work orders and ensure that they are completed within the SLA.
• Follow up on completed work orders for senior staff to ensure that they are satisfied with the solution.
• Gain an understanding of the local and national IT systems to give better escalation of support queries.
• Follow all administrative procedures as instructed by Central IT.
• Must be willing to work overtime and weekends if a project requires it.
• Perform other duties as required by the IT Manager

Advanced understanding of:
• Microsoft Windows 7 Enterprise
• Microsoft Office 2010/ 2013
• PC/ Laptop hardware
• Printer hardware
• Mobile/ Smartphones

Basic understanding of:
• Windows Server 2008/ 2012
• Microsoft Exchange 2007/ 2010/ 2013
• Adobe Products
• File and directory permissions
• Active Directory
• TCP/IP networking
• Network Printing

Preferred understanding of:
• Autodesk Products (AutoCAD, Revit)
• Document Management Systems
• Able to drive and possesses a clean driving license

The candidate must be able to demonstrate their IT skills.


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