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IT Support Specialist (Network and Applications) - IPF Digital Mexico

Permanent
Full time
Mexico City, Mexico
£ Competitive + benefits

The purpose (in a nutshell) of the IT Support Specialist role is…
This position is a part of international IT team. Currently we are building international IT Operation team, which will be providing IT services for the whole organisation (operating in few markets around the world) with strong plans for expansion on new markets worldwide. We are not a corporation but a truly global start-up with its own culture focused on delivery and effectiveness.

This role will be based in Mexico City but with responsibility for IT Services across all Digital operations and markets.

Key role responsibilities of the IT Support Specialist role are to…
• Solving problems/incidents raised by business users (using ticketing system)
• Supporting our online loan management platform as first line of support
• Cooperation with other IT teams in providing world-class IT support
• Ordering IT equipment and software licenses
• Creating and maintaining IT support knowledge base
• Work collaboratively with Customer Care and IT Development teams on more complex technical requests and issues to ensure an effective resolution
• Work hard to develop strong relationships with the extended digital team and to be flexible and pragmatic
• Have an attitude of ‘Why not! Let’s do it’
• Always look to do the best for your customers, whether internal or external

To apply for the IT Support Specialist role, you will have…

Qualifications:
• Proficiency in solving IT problems with hardware and applications
• Over 2 years of experience working as part of IT support team

Skills:
• Appropriate computer skills (Windows is a must, Mac OS X and Linux knowledge is advantage)
• Must demonstrate strong sense of urgency regarding solving end-user incidents
• Must possess excellent customer service skills
• Working knowledge of verbal and written business English

Knowledge:
• Broad knowledge of IT hardware and technology – different operating systems and network devices
• Knowledge in working with SQL queries is advantage
• JIRA ticketing system knowledge would be an advantage

Experience:
• Minimum 2 years of experience as a Helpdesk position
• Experience in software quality assurance
• Used to working with testing database changes and writing basic SQL queries (MySQL)
• Experience with ITIL is a benefit

Other:
• Be able to support critical incidents out of hours (on-call duty)

What we offer?
• Attractive salary + private medical insurance
• Ability to develop professional career path
• Opportunity to work for a reputable employer in an international environment

What are the key role dimensions?
Reporting to: Q&A Team Leader
Your job level: Employee
Based In: Mexico City, Mexico

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