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Head of Telesales (Contact Centres)

We are looking for a Head of Telesales (CC) to be based at our Customer Contact Centre in Watford with a national focus, covering our other Contact Centre sites in Leicester and Manchester.

Permanent
Full time
Watford/Central London
Excellent

Are you ...
- an experienced sales leader with a track record of delivering exceptional results?
- a proven leader who can coach a team to get them to meet or exceed their potential and can lead by example?
- interested in an uncapped earning opportunity in a dynamic, disruptive estate agency?

If the answer is Yes, then we want to hear from you.

The Role
If you’re an experienced sales leader, who’s excited about working for a vibrant and growing company where you can have a real impact, and you are motivated by a sales leadership opportunity offering an uncapped earning potential then read on...

We are looking for a Head of Sales (CC) to be based at our Customer Contact Centre in Watford with a national focus, covering our other Contact Centre sites in Leicester and Manchester.

As the Head of Sales (CC) you’ll be working closely with Marketing, our Contact Centre Operations Teams and our Partners to deliver exceptional growth, underpinned by exceptional service and quality. This role will be multifaceted but will involve building a world class outbound sales function and will ultimately give you responsibility for delivering revenue across all our centres. In addition you will be able to lead, execute and/or influence a diverse range of cross functional projects all aimed at delivering our ambitious growth targets.

With a proven track record of strong operational sales leadership over 2-3 years in a similar role, you will have a proud back catalogue of targets being achieved and broken - specifically in a high volume telesales environment. Leading by example, you will be at your best in a target driven environment, with a relentless desire to meet and beat monthly KPI's, and the ability to coach sales methodologies, develop competitive selling skills and drive positive behaviours with our outbound sales teams.

Alongside this you will be given the support to recruit and nurture an ambitious squad, and will be a key player in devising compelling sales training materials for the function. Comfortable with the analysis of data to drive effective decisions to improve performance, you will always be looking for the best techniques to drive your people to deliver great conversion results.

Your communication skills are dynamic and on point, enabling you to modify your style to operate seamlessly at all levels of the business, from the contact centre floor up to and including our senior management team and Executive Board.

A real team player, you will work tirelessly with your peers to influence conversion across customer service as well as in your sales arena.

The ‘essential mix’:
- A successful and proven track record of experience delivering strong results in an operational sales management position
- A born leader, you have the experience to be able coach, develop and ultimately jump on the phones to show the team how it’s done
- Ability to manage effectively across multiple business areas and multiple sites
- Proven track record of implementing and executing sales strategy, on time and under budget
- Experienced in developing strategies to improve productivity and efficiency in the areas of call quality, agent conversion, team conversion, CC conversion to name but a few
- Understanding of the role of the estate agent & the opportunities to disrupt the UK market
- Exceptional listening skills and the ability to formulate questioning techniques to drive a more consultative agent approach
- Experience of devising and leading effective bonus/commission schemes to motivate our people to deliver sales through service
- A working knowledge of HR policies and procedures
- A strong decision maker and problem solver
- Good attention to detail
- A positive, hardworking and can do mentality
- Ability to quickly and easily build rapport with team members and customers


We’d love you to have:
- Previous experience of leading a team through times of change, including leadership teams
- Strategic mindset
- A track record of performing in a high paced environment
- Salesforce experience
- Estate agency experience


Why join Yopa

Yopa is a leading UK-based full service, fixed fee estate agent. It’s disrupting the traditional high street agencies by doing away with the unnecessary cost of high street shop fronts and leveraging its proprietary technology and scale to deliver a great experience for its customers, all for a low fixed fee.

Founded in 2015, Yopa has already become the 8th largest estate agent in the country, and in 2017 was recognised by LinkedIn as one of the UK’s Top 20 Startup companies to work for.
Yopa has already received over 2,800 ‘5 star’ Trustpilot reviews from delighted customers and
is backed by some of the biggest names in the property industry including Savills, DMGT and LSL Property Services plc.

Yopa is scaling, fast. We’ve achieved a lot so far but we have big ambitions and the opportunity is huge.

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