Customer Resolutions Excecutive

Full time
£18,000 - £22,000 per annum OTE

Customer Resolutions Executive
Customer Contact centre, Hinckley, Leicestershire

Are you passionate about making customers happy and leave them singing your praises...?
Do you have experience of turning unhappy customers into fans…?
Have you been in a high volume call handling role…?

If the answer is Yes, then we want to hear from you!

The Role
You will be responsible for developing and communicating a formal written response to your customer. All responses must be in compliance with business and ombudsman guidelines while keeping the best interests of the customer and the business in mind. You’ll deal with a variety of complaints across the customer journey and investigate them, ensuring that every customer is treated in a personal manner, with a resolution that’s fair and transparent.

The ‘essential mix’:
? Experience in handling complaints

? Customer service experience

? Ability to manage multiple tasks with competing priorities and meet all deadlines

? Excellent written and verbal communication skills

? Strong listening skills

We’d love you to have:
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Empathy for the customer journey
• Knowledge/experience of Estate Agency Sales
• Some experience dealing with the property ombudsman

Why join Yopa

Yopa is a leading UK-based full service, fixed fee estate agent. It’s disrupting the traditional high street agencies by doing away with the unnecessary cost of high street shop fronts and leveraging its proprietary technology and scale to deliver a great experience for its customers, all for a low fixed fee.

Founded in 2015, Yopa has already become the 8th largest estate agent in the country, and in 2018 was awarded the ‘Best online and hybrid agent of the year’ by
In 2017 Yopa was recognised by LinkedIn as one of the UK’s Top 20 Start-up companies to work for.

Yopa has already received over 3,100 ‘5 star’ Trustpilot reviews from delighted customers and
is backed by some of the biggest names in the property industry including Savills, DMGT and LSL Property Services plc.

Yopa is scaling, fast. We’ve achieved a lot so far but we have big ambitions and the opportunity is huge.

Your application will be treated with absolute confidentiality.